Terms & Conditions

1) About this website and service

These Terms & Conditions apply to services provided by Scan Photos (Spielberg Solutions Australia Pty Ltd) and to orders placed via this website. By placing an order or using our services, you agree to these Terms & Conditions.

2) Services provided

We provide photo scanning services that convert printed photographs into digital image files. Scanning quality options are offered at 300dpi (Basic) and 600dpi (High Quality – recommended).
We also offer optional personal collection and delivery within the Perth metro area.

3) Pricing, minimum order and inclusions

All prices shown are inclusive of GST.
A minimum order value of $65 applies.
Pricing is based on the scan quality selected and the quantity of photos supplied.

4) Collection and delivery

Where selected, we will personally collect and deliver your photos at scheduled times for a set cost of $25 within a 30km radius of the Perth CBD. Areas outside this radius may be arranged at an additional cost.
This personal collection/delivery service is intended to help prevent loss or damage associated with third-party transport.
(If you choose not to use collection/delivery, you are responsible for getting items to/from us.)

5) Preparing your photos

To help us scan your photos safely, please pack them securely in a sturdy cardboard box (a shoebox is ideal). If you would like photos kept in a specific order, bundle and label groups clearly.
We recommend ensuring photos are dry, clean, and free from items that could cause damage during handling.

6) Photo condition and handling

We take care with all items and will treat your photos as precious; however, some older prints may already be fragile due to age, prior handling, or storage conditions.
You acknowledge that scanning involves handling and movement of photos, and pre-existing wear (brittleness, curled edges, stuck photos, etc.) may limit results.

7) Output files and delivery media

Digital files are supplied in the format selected at checkout. Current options include:

• USB stick: $15.95 each
• HDD download: on request

We recommend you back up your digital files to multiple locations once received.

8) Turnaround times

Turnaround times may vary depending on the number of photos, condition of items, and current workload. Same-day service may be available by special arrangement (where feasible).

9) Customer responsibilities

You confirm that you own the items supplied for scanning or have permission to have them scanned.
You are responsible for reviewing your delivered files and advising us promptly if there are any issues that require discussion.

10) Limitation of liability

While we take care in handling and scanning, our liability is limited to the amount paid for the relevant service, to the extent permitted by law. We are not liable for:

• loss/damage caused by pre-existing fragility or defects
• indirect or consequential loss (including loss of profit or opportunity)
• loss arising from customer-supplied items that were improperly packed (where customer delivery is chosen)
• Nothing in these Terms limits your rights under the Australian Consumer Law.

11) Changes to these terms

We may update these Terms & Conditions from time to time by publishing an updated version on this website.

12) Contact

If you have any questions about these Terms & Conditions, please contact us via the Contact page.